Level 2 NVQ Certificate in Spectator Safety

Page 1- Guidance for events  

Page 2- Accidents & Emergencies   

Page 3- Crowds  

Page 4- Terrorism

⇒ Page 5 – Evidence & Assessment

Dealing with accidents and emergencies

The Spectator Safety NVQ requires you to know how to deal with emergency situations including medical situations. The qualification doesn’t cover first aid but you need to know how to respond to situations and get the help that the casualty needs.

Working at events, you should find that there will always be qualified first aid cover in place.  At larger events there could be paramedics and doctors on hand. As a steward you will not be expected to carry out first aid.  However, it is strongly recommended that you attend a first aid course to give you confidence when dealing with medical emergencies. 

Your role in medical incidents

You may be presented with situations where people have been injured or become ill.  You will need to provide reassurance to the casualty, get them the help they require and protect them from further harm whilst waiting for qualified assistance.

First make sure that the area is safe for you and the casualty.

Reassurance – let them know that you are there to help

Help – call for qualified assistance through your chain of command – you will need to give your location and a brief description of the situation.  The medics need to know how to prioritise your casualty; are they ‘conscious and breathing’?  Are they bleeding heavily or is it just a minor scrape?  If the situation is minor,  can they walk to the first aid room? (you should still report it and it may be possible to get a steward to escort them). 

Protection – stay with them, continue to reassure them, let them know that help is coming, make them comfortable, perhaps find a seat; if there is any chance of a neck injury or broken bones (e.g. a fall, hit by a vehicle) do not move them – you may cause further harm, instead protect them from crowds or traffic. Do not give them anything to drink.  If the situation changes – the casualty’s condition worsens or improves, update your control room,  Make sure the medics can see you when they arrive at your location.


You should not carry out first aid unless you are trained and carry a current first aid certificate.  There are a number of web sites that have very good first aid information  – these are no substitute for a proper course but you may find them useful for informational purposes or as a reminder if you do hold a current certificate. 

                                                (click images to visit corresponding web sites)

St John Ambulance
First Aid For Free
First Aid for Free
British Heart Foundation
British Heart Foundation


Your role in dealing with fires

If you become aware of a fire, your first priority is to report it through your chain of command using the code word and giving the location. The chain of command will quickly take control of the situation but you can start to move people towards the nearest safe emergency exit. Do not put your own safety at risk.

If you have a radio ensure you are listening, your control room may well be asking you for further information or giving you instructions. You should not attempt to fight the fire with an extinguisher unless you have been trained, in any case you should focus on evacuating people first.


The Bradford Fire

On 11th May 1985, the Bradford City stadium fire at the Valley Parade ground caused 56 deaths and 265 injuries. The fire started after a build up of litter beneath the stand was ignited by a discarded cigarette or match.